Shopping for jewelry can be a time-consuming process and one can have second thoughts after purchasing an item. There are so many pieces after all, and why select one after seeing a bigger and brighter one tomorrow? What do you do if your purchase has defects or pieces missing?
Knowing this, it’s best to have some knowledge of a jewelry store’s return policy should you ever decide to return an item. Let’s have a look at what I found out after researching Cartier’s jewelry return policy.
Before returning an item, you will need to contact the Cartier Client Relations Center within 30 days from the date of purchase. The item should still be in new condition. If it shows signs of being used or altered in any way, the return will not be accepted.
There are quite a few steps and directions to go through before returning an item to Cartier. So, let’s have a closer look at the store and its terms and conditions.
Cartier, All There Is to Know
The Cartier brand was founded in Paris, in the year 1847 by a man named Louis-François Cartier. The company remained as part of the Cartier family business until it was bought off in the year 1964. Now, Cartier is a subsidiary of the Swiss Richemont Group.
Today, Cartier still focuses on the designing and manufacturing of jewelry and watches as it did back then. Currently, Cartier is considered the best jewelry brand and serves countries on a worldwide scale.
Cartier’s Return Policy and How It Works
If you are returning an item within 30 days of the purchase date, you will not be charged a fee for any of the processes involved, that is, shipping will be free, and there is no restocking fee.
The process to a return is listed below.
By Mail
Firstly, you will need to contact Cartier’s Client Relations Center. There you will be provided with a return authorization number.
This number must be noted down on the return label and put on the shipment parcel.
Thereafter, you will have 14 days to return the item in the exact condition it was in when you purchased it.
After the item has been mailed, using the method provided on the pre-paid shipping label, you will be advised to keep track of the item by using the tracking number.
In-store
If you do not wish to have the item returned by mail, you could always return the item directly by visiting a Cartier e-Boutique distribution center.
However, if you opt for this method of return, you will not be refunded. You will only receive a merchandise credit value instead.
Note that none of the Cartier boutiques in the United States are permitted to give a refund on returns. If you do not want a credit value from the store, it’s best to use the mail option for the return.
All There is to Know About the Cartier’s jewelry Return Policy
The condition of the piece of jewelry should be new-like and in an unused state. If there is any sign on the item showing wear or alterations of any kind, the item will not be eligible for a return.
When returning the item, it should be returned the same way you received it. This implies that any tags or accessories that came with the product, must be included.
After your item is received by Cartier, the return will be processed within 14 working days. You shouldn’t expect to have your refund processed immediately since the 2-week timeframe is to allow the specialists at Cartier to inspect that the item is still in new-like condition.
If the return was accepted, your refund will be credited to the credit card which the details you provided.
Terms, Conditions, and Exclusions for Returns on Jewelry
An item will only be accepted for a return if it is still in the condition it was in when you purchased it. The item should show no signs of wear or alteration. As for watches, if any links were removed in-store and you wish to return the watch, it must be returned with the links that were removed. Any customized jewelry will not be accepted for a return or exchange. These include items that were embossed or engraved. If your item is eligible for a return, depending on the store’s rules and regulations, note that you will either be refunded or receive a merchandise credit value. The credit value can be used in any Cartier store and is valued at the same price as the item you returned.
Conclusion
An item can be returned to a Cartier store if it is in its original condition, it shows no sign of wear or alterations, and the return is done within 30 days of purchase.
To process a return, you must first contact Cartier’s Client Relations Center and report that you want to return an item. They will provide you with a return authorization number. Follow the steps given to you and have your item mailed.
All necessary details will be on the return form provided to you. After the item is received, Cartier will either refund you or provide you with a merchandise credit value.
